New Beginnings Eastside Office: 1512 N Zaragoza Rd, El Paso

Monica Padilla

Biller / Account Specialist

Office Staff

Monica was born and raised in El Paso, Texas.  She graduated with her Associate of Applied Science Degree in Medical Coding and Billing Systems from Southwest University in El Paso, Texas, in September of 2020 and is an AAPC Certified Professional Coder. She has been a bilingual Biller/Account Specialist for New Beginnings Pediatric Therapy Services since April 2021. 

Since joining New Beginnings, Monica has gained knowledge of most aspects of the practice, including medical billing, insurance verification, and numerous other administrative tasks. In her free time, Monica enjoys baking and spending time with her family.

Patricia Bussel

Billing Assistant

Office Staff

Patricia Bussel has a background in medical billing and experience in administrative and healthcare support roles, where she developed strong attention to detail, organizational skills, and a commitment to excellent client communication. She holds a Bachelor’s degree in Education, which has strengthened her understanding of child development and the importance of creating supportive, family-centered environments.

As the mother of two children, Patricia has developed a deep passion for serving children and families. In her free time, she enjoys reading and traveling, both of which allow her to continue learning, exploring new perspectives, and staying inspired. Patricia values being part of a collaborative team that is dedicated to helping children and families grow and thrive.

Shekinah Velasquez

Administrative Assistant

Office Staff

Shekinah Velasquez is one of the Administrative Assistants at our Zaragoza location, where she assists with daily office tasks to ensure well-organized workdays. Her responsibilities include updating patient files and registration and assisting co-workers, patients, and managers to provide a good experience here at New Beginnings.

Shekinah is dedicated to showing greatness and hard work at New Beginnings and in her personal life. She displays respect and kindness to her team and patients, which creates a great environment.

Since working here, it has influenced Shekinah to pursue her education in the therapy field. She is currently studying at the University of El Paso to pursue a career in Physical Therapy. She hopes to continue her studies and work alongside great therapists here in El Paso.

Outside of work, Shekinah is greatly involved in the performing arts in the Sun City and other places. She is passionate about teaching and wishes to share her appreciation and education for the marching arts with many young kids, including those that she teaches. She is also passionate about her own performing career, as she has marched in many groups. This allows her to share her love and knowledge of the arts in all aspects of her life. 

Julie Mora

Administrative Assistant

Office Staff

Julie Mora is an Administrative Assistant at New Beginnings Pediatric Therapy Services, where she assists with daily office tasks in a positive and professional manner.

She is a very knowledgeable, fast learner who is willing to try new tools to support her co-workers, patients, and managers.

Julie has over four years of working experience as an administrative assistant in a school setting. Working around children has always been rewarding, and she is dedicated to providing excellent customer service here at New Beginnings. She loves greeting patients and staff with a friendly smile.

In her free time, she enjoys working on arts and crafts, more specifically, puzzles. Julie loves spending time with her family 

Antonio Mendez

Patient Success Coordinator

Office Staff

Antonio Mendez (Tony) is a member of the New Beginnings Pediatric Therapy Services team, supporting both our Rich Beem and Zaragoza locations. He enjoys helping families through the registration process and creating a welcoming and organized experience from their first interaction with New Beginnings.

Tony has experience in customer service and healthcare support, where he has developed strong communication skills, attention to detail, and the ability to assist families through important steps in their care journey. He enjoys working in fast-paced environments, coordinating with teams, solving problems, and ensuring each family feels supported and valued.

Outside of work, Tony is inspired by his family, whose values of integrity, kindness, and dedication continue to guide him both personally and professionally.