We accept Medicaid: Superior, El Paso Health, Traditional Medicaid, Molina Healthcare, Wellpoint, and CHIP.

We accept Private Insurance: Tricare, Preferred Administrators (UMC), Texicare, and Blue Cross Blue Shield. Please note that CoPays and Co-insurance payments are due at the time of service.

We accept Private Pay: If you have none of the above accepted insurances, we also offer a Self Pay option. We have different payment plans for 30 or 60 minute sessions. Please note that payment for services is due at the time of service.

We accept the following forms of payment: Cash, Check, VISA, Mastercard, American Express, PayPal, CashApp, and Bitcoin.

We DO NOT accept the following Insurances: United Healthcare (UHC), Aetna, Cigna, Oscar Insurance, Ambetter, Blue Cross Blue Shield (BCBS) HMO plans. If we are out of network with your insurance, we can still see your child. You would pay out-of-pocket at the time of the appointment and we would provide you with a “super bill” statement that would have all the information you need to submit to your insurance on your own behalf.

We offer Speech Therapy (ST) , Feeding Therapy, Occupational Therapy (OT), Physical Therapy (PT), Specialized Sensory Integration and Social Skills Therapy, Orofacial Therapy, Communication Therapy for Children with Hearing Loss, and Lip and Tongue Ties (pre and post surgery). Each program is designed to meet the individual needs of your child.

In order for New Beginnings to see your child, we would need to receive a referral from your child’s pediatrician. The only exception to this is if you are planning to pay for your child’s therapy out of pocket. In that case, we do not need a referral to do the initial evaluation or treatment.

If you already have a referral, please contact the New Beginnings location closest to you and let the front office know that you already have a referral. They will instruct you regarding next steps.

If your child’s pediatrician gave you a referral to another service provider and you would like your child seen at New Beginnings, then you would need to contact the pediatrician’s office and have them change the name of the service provider listed on your child’s referral. PLEASE NOTE: It is your right to choose your child’s service provider. Tell your child’s pediatrician that you want to be referred to New Beginnings for services.

Let’s face it, pediatricians are very busy in their practice. They don’t often have the time (like a concerned parent does) to research outside services to find the best options for your child.

On top of that, many larger, non-local therapy providers with large marketing budgets fight among themselves to get referrals from local doctors.

New Beginnings is a locally owned company with a small number of “hand picked” therapists whose mission is to make a difference in our community and in the life of your child. We are not driven by corporate objectives, but by our desire to impact those with whom we work.

Your insurance gives YOU the right to choose the provider for your child. If you feel New Beginnings is your child’s best hope for a brighter future, it is your right to request that your doctor refer him/her to your preferred provider for therapy.

If you have any questions or are not sure how to request that your doctor refer your child to us, please contact us.

Our therapists see patients from 8:00am to 6:00pm Monday through Friday and by appointment only on Saturday. We offer flexible hours to meet our patient’s schedules. Your child’s therapist will work with you to find a schedule that fits.

After school visits are often limited due to an overwhelming number of school aged patients. We may have slots available but for these, it is best to contact our office directly. There may be very specific days and times available and we ask for your flexibility if you would like services at New Beginnings.

When there are no slots available, we may put your child on a waiting list that might take up to one month (or a bit more) before we can start therapy.

There is usually open availability for morning slots for pre-school aged children.

We serve children from infancy through their 21st birthday. While your child is with us, we address speech, feeding, sensory, social skills, developmental, or mobility concerns. Our interdisciplinary teams work together to treat your child holistically. We customize our therapies to meet your child’s individual needs.

Early intervention can have a significant impact on your child’s long-term development. Don’t wait for your child’s pediatrician to notice your child’s condition. Be proactive and express your concerns directly. Let the doctor know that you want your child sent to New Beginnings for an evaluation.

We provide evaluation, diagnosis, and treatment of a variety of speech and language, feeding, and occupational disorders in children from 0-20 years old.

We do not see adults 21 years and older.

Yes you can participate in your child’s therapy! Very few providers allow a parent to sit in during therapy sessions. At New Beginnings we encourage it!

We believe that a child’s best hope for overcoming their developmental challenges begins with a dedicated therapist and continues at home through family intervention.

We want parents to understand the short and long term goals we set for their child and we also want them to practice with their child between therapy sessions. As a parent, you play an important role in your child’s success!

Getting your child started in therapy is a process. Each insurance has different requirements in order to get approval for our therapies.

Here is a brief general guide as to what to expect:

1.) The first step of the process is to get a referral from your child’s pediatrician. We typically get this directly from the doctor’s office via fax.

If you have the referral in your hands, please contact our office directly. Also, please make sure the provider’s name on the referral is New Beginnings. If it is not made out to New Beginnings, then you will need to contact the doctor’s office to have them change it. We cannot move forward unless the referral is made out to us.

One important difference is for Private Pay / Self Pay patients…If you intend to pay for your child’s therapy out-of-pocket, then a referral is not necessary.

2.) Once we receive the referral, we assign an evaluating therapist. This therapist will be the person that will contact you directly within 48 hours of receiving your child as a patient. Please note that our therapists are very busy. Your patience will go a long way in making the process go smoothly.

3.) The evaluating therapist will attempt to schedule your child for an initial evaluation within one to two weeks of initial contact. You will work with the therapist to find a time and day that is available for both of you. The therapist will fit your child in around his/her existing caseload.

4.) Prior to the initial evaluation, our front office will be working with you to gather demographic information and have you fill out all our intake documents. We know this is a pain and we try to make this process as easy as possible by handling most of this electronically via text messaging and electronic signatures.

5.) On the day of the evaluation, please arrive a bit early to take care of any pending intake forms and to provide us with copies of your identification and insurance cards. You will be in communication with your therapists via text messaging or our mobile app.

The therapist will perform a thorough evaluation of your child and will go over the results with you at the end of the evaluation. He/she may also give you resources to understand your child’s condition.

The initial evaluation will typically last for one hour. You will have plenty of time to ask questions regarding your child’s condition. Please make sure to participate.

Your therapist will communicate and explain the evaluation results immediately after the standardized testing in a family-friendly manner and discuss recommended next steps and therapy goals.

6.) If your child qualifies for therapy, the evaluation therapist will explain your child’s condition and recommendations for ongoing therapy. Depending on your insurance, there could be a bit of a delay between the evaluation and the start of therapy.

If you are Self Pay or Tricare, your child could probably start therapy within a week (assuming you can work out a time with our busy therapist that is assigned to your child’s care).

If you are Medicaid or other Private insurance, our front office will have to perform several steps prior to your child beginning therapy. We will have to send your child’s evaluation and Plan of Care to your child’s pediatrician (and wait for them to sign and return it to us).

We will then have to send all the signed documents to your insurance in order to get authorization to proceed with ongoing therapy. This process may take two weeks to a month before we get authorization to proceed. We have no control over this wait period.

7.) Once we receive the authorization from your insurance, then we assign a treating therapist. This therapist may be different from the evaluating therapist. Once received, the treating therapist will contact you to schedule ongoing therapy. Our therapists are very busy and only have specific time/day slots available.

We ask for flexibility on your part in order to get your child started in therapy. PLEASE NOTE: After school slots are only available for school age children. Younger children will be required to take earlier slots due to our limited after school availability.

8.) Consistent attendance is required. We are here to help your child overcome their challenges. We work very hard and get great results, but the success of your child ultimately depends on your dedication to bringing your child to therapy and on performing any “homework” your therapist might give between sessions.

If your child has low attendance in therapy then they will not progress…usually they will regress. We expect 90% attendance because that is what your child needs to improve. If you miss, your therapist will ask you to do make-ups.

Low attendance will result in the therapist and/or front office trying to intervene. If those efforts are unsuccessful, then your child will be discharged. We typically have a waiting list for patients who really want their child seen by our amazing therapists.

If it is evident that your child’s therapy is not a priority, then we will open up that slot for someone who has been waiting. Without this sounding too harsh, we know that we have limited availability with our therapists and it is our mission to help as many El Paso children as possible.

So please take therapy seriously. We are here for your child and want to change your child’s life by offering him/her a New Beginning…but we can’t do that without you, your therapist, and the entire family working together.

We’re sorry, we no longer offer visits in homes or daycares. All therapy will be in the office or in some cases via Telehealth on Zoom. Telehealth only applies if your child is a good candidate and requires your assistance remotely.

Virtual sessions are available using a private HIPAA rated medical version of Zoom. Our telehealth services offer equivalent therapy progress as our in-office sessions.

Teletherapy services may be more convenient for our patients but before we can offer these services, we must evaluate whether your child would qualify as a good candidate for this type of therapy. Also, this type of therapy requires your, or other caregiver’s direct supervision and support during the entire session.

If you are interested in virtual sessions, please let your therapist know.

We offer therapy services in both English and Spanish. Our Therapists provide formalized testing and treatment in Spanish for children who are Spanish dominant and in English for those that are English dominant.

There are many complexities that our Therapists must consider with bilingualism. They take into account the patient’s dominant language, the language spoken at home by parents and other caregivers, the language they hear throughout the day on TV and other electronic devices, the language they hear at school, etc.

Our Therapists are not ESL (English as a Second Language) teachers. If your child is Spanish dominant, we must first build a strong foundation in Spanish before we therapeutically introduce English. Without a strong foundation in one language, you cannot build a strong foundation in another.

Please feel free to ask our therapists any questions you may have regarding the language selection of the evaluation and/or ongoing therapy.

I am sorry, we have two clinics on El Paso’s east and far eastside. Our eastside office is at 1512 N Zaragoza Ste C1, El Paso, Texas 79936 and our far eastside office is at 3551 Rich Beem Blvd. Ste B, El Paso, Texas 79938. Please contact whichever office is most convenient for you.

Our front office hours are Monday through Friday from 8:00am to 6:00pm. If you stop by our office or call in during those times, there will always be someone there to support you.

Our therapy hours may differ slightly, depending on therapist availability and our parents’ schedules. Where possible, our Therapists will work with you to find a time that will mutually work.

Some Therapists will work a bit later or work on Saturdays to accomodate our parents’ schedules, but availability changes with time and caseload.